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Meet The Team

Each member of the LGRC team brings a unique set of skills together with extensive experience of local council management and the challenges facing public sector institutions. The experience the team brings to its consultancy, training and outsourced services includes:

  • Strategic planning and budgeting
  • Council leadership and management skills
  • Staffing structures, roles, responsibilities, recruitment and skills development
  • Financial planning, budget preparation, and financial management
  • Regulatory and legal compliance
  • Training needs analysis, training programme design, delivery and assessment
  • Systems, procedures, administrative management and IT support
  • Capital projects – scoping, budgeting, tender management, supplier management
  • Outsourcing & shared services – financial evaluation, service level agreements, project management, performance management

As of January, LGRC has 40+ Partners and  Associates based around the country. Here are some of the names and faces

Nick Randle, OBE, Director

Nick was chief executive of the Society of Local Council Clerks for 13 years from 2000-2013, prior to which he was Town Clerk at Chard Town Council, Somerset, from 1993-2000. During this time he was also lead trainer providing new clerks training for South West Provincial Employers. His early career was working in a number of professional and management positions for IBM in the IT industry and later as as head of External Affairs at the National Rivers Authority.

He was European Board Director for the International Institute of Municipal Clerks between 2008 and 2012. He has served as a  Parish Councillor, Council Chairman and Chairman of his Parish’s Neighbourhood Plan Steering Committee. He was awarded an OBE for services to Local Government in the 2010 Queens Birthday Honours List.

Since LGRC was established  in 2014  Nick has been personally involved in undertaking assignment work for dozens of  Local Councils

Wendy Randle, Director

Wendy has been involved in Education for most of her career, firstly as a teacher and then as Manager of Devon School Library Service for 15 years.

She has been Clerk to a small Parish Council in Devon and was instrumental in preparing its Neighbourhood Plan which was successfully adopted in 2017.

David McKnight, General Manager

David is a qualified Agricultural Chemist and has a solid background in consultancy and business management, having been Commercial and Business Team Manager for ‘Visit County Durham’ and Chief Executive of the HMS Trincomalee Trust.

He is a fellow of the Chartered Management Institute and has also been a principal consultant for DLM Management Consultants. David’s connection with the Local Council sector was established during a period as Economic Development Manager for a large Town Council in Wiltshire.

Louise Steele, Partner

Louise is a former Town Clerk and RFO to a Town Council in Surrey, where she worked for 12 years. She is a qualified member of the Chartered Institute of Public Finance and Accountancy and has experience as an HMI of Magistrates Courts.

Louise has expertise in strategy and business planning, undertaking organisational reviews and financial matters. She has successfully worked on varied projects and Locum assignments for LGRC over several years.

Janet Eustace CiLCA, Partner

Janet has extensive experience in the local council sector, having worked as a Town Clerk and RFO in Oxfordshire for 12 years. She has also been Clerk and RFO to a large parish council in Buckinghamshire and is currently clerk to a small council in Gloucestershire.

Prior to her career in local government, Janet had a 25-year career in the Civil Service, chiefly in the Department for the Environment, but also in Education, the Cabinet Office, and Surrey County Council. Janet advised ministers on Housing, Sport and Recreation, and Finance policies. She also spent 4 years in Personnel, including carrying out job evaluations for senior Civil Service posts.

Steve Milton FSLCC, Partner

Steve is a Fellow of the SLCC and an Associate of the Chartered Governance Institute. He has over 35 years local government service in various senior executive and managerial roles including 10 years as Head of Community Governance at Wiltshire Council.

Steve specialises in community engagement and governance and in 2011 acted as an advisor to the Coalition Government on the implementation of the Localism Act.

Steve has served as a Town Councillor and is currently Clerk to a Parish Council in Wiltshire.

Samantha Haywood, CiLCA, CIPD Partner


Samantha is an experienced HR and Finance Manager, having worked in the private sector in both capacities for over 25 years. She holds qualifications from the Association of Accounting Technicians, the Chartered Institute of Management Accountants, and CIPD.

Samantha has worked as a Parish Clerk and RFO for over 20 years and as a Burial Officer since 2018. She specialises in all areas of HR, finance, social media, and administration, and has acted as an Employee Support officer with the ALCC since 2017.

Karen Crowhurst  CiLCA, Partner

Karen is a CiLCA qualified and highly experienced local council clerk and RFO of over 15 years’ experience, having held the CiLCA qualification for over 10 years.   She has also achieved the section 7 General Power of Competence.

She is a clear strategic thinker, an experienced developer of forward plans and developer of policy, a talented operations manager and an expert in people skills, team building and conflict resolution.As well as managing all aspects of council meetings and advising councillors, Karen has expertise in line management of staff, HR, staffing reviews, structural reviews, budget setting and monitoring, applications for funding, CIL funds management, event organisation, undertaking risk assessments, cemetery management, tendering, management of contractors.

Karen also has an understanding of high street retail operations from earlier in her career.

Carmel Wilkinson, Partner

After a career in statutory access and countryside management, Carmel took early retirement from Dorset County Council. She is an experienced public sector manager and has delivered a wide variety of projects, and also represented the south west region’s professional access managers at national level.

Carmel holds an MSc in Public Rights of Way and Countryside Access Management and is a member of the Institute of Public Rights of Way Managers. She was a founding director of a local food business and retains an interest in sustainable development. She is a magistrate in the adult criminal court.


Reg Williams, Freelance Associate

Reg is an experienced public sector Open Spaces Manager and a former Town Clerk to one of the largest parish level Councils in the country. He holds qualifications in Amenity, Horticulture & Landscaping, Leisure & Amenities and a Postgraduate Diploma in Management in Local Government.

Since 2017, Reg has been a freelance consultant and is an acknowledged expert in the management of local amenities and open spaces.

Karen Singleton, Freelance Associate

Karen is a fully qualified Chartered Certified Accountant who has been a Fellow of ACCA since 2009. She held the post of RFO and Deputy Clerk at a Best Value Town Council in West Sussex for 16 years, with responsibility for staff supervision and management of a large budget.

Karen now specialises in finance consultancy and dispute resolution, primarily within the local council sector.

Hannah Surtees CiLCA, Freelance Associate

After starting her career in the private sector, Hannah became the youngest town clerk in the country when appointed to the role at Lutterworth Town Council in 2006. Over the next 10 years in that role, Hannah gained broad experience covering a wide variety of large scale community projects (eg playground refurbishment, Memorial Garden refurbishment, and relocation of council offices), asset transfers from the local district council, and disposal of other assets. Hannah also successfully obtained the Quality Status award for Lutterworth.

In addition to her CiLCA qualification, she holds a Certificate of Higher Education in Community Engagement & Governance.


The map below shows where current Associates are located. Click the image to enlarge or use gesture on small screens.

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How We Work

For consultancy and outsourced services, we provide services which are tailored to your specific needs and timescale. Our training services include both regular, scheduled courses on a range of topics, or we can design training programmes or courses to meet the specific needs of your Council.