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Meet The Team

Each member of the LGRC team brings a unique set of skills together with extensive experience of local council management and the challenges facing public sector institutions. The experience the team brings to its consultancy, training and outsourced services includes:

  • Strategic planning and budgeting
  • Council leadership and management skills
  • Staffing structures, roles, responsibilities, recruitment and skills development
  • Financial planning, budget preparation, and financial management
  • Regulatory and legal compliance
  • Training needs analysis, training programme design, delivery and assessment
  • Systems, procedures, administrative management and IT support
  • Capital projects – scoping, budgeting, tender management, supplier management
  • Outsourcing & shared services – financial evaluation, service level agreements, project management, performance management

Nick Randle, OBE, Director

Nick was chief executive of the Society of Local Council Clerks for 13 years from 2000-2013, prior to which he was Town Clerk at Chard Town Council, Somerset, from 1993-2000. During this time he was also lead trainer providing new clerks training for South West Provincial Employers.

He was European Board Director for the International Institute of Municipal Clerks between 2008 and 2012. He is a Parish Councillor and Chairman of his Parish’s Neighbourhood Plan Steering Committee. He was awarded an OBE for services to Local Government in the 2010 Queens Birthday Honours List.


Susan Wilthew FILCM, Director

Awarded NALC’s Star Councils Clerk of the Year in October 2016,  Susan Wilthew joined LGRC in January 2017 following 6 years as CEO to one of the largest councils in the UK, Chippenham Town Council, Wilts, where she recently led multi-agency economic development projects to gain a Business Improvement District and Purple Flag for the town centre.

Previously Sue was CEO to Frome Town Council for 6  years following a successful and varied career in conservation research and project management.

We are delighted that Sue agreed to join us as a Director of LGRC in March 2018.


Stuart Wilbur, Director

Stuart is well known in the local councils sector and has worked closely with local councils across England and Wales for over 20 years. He brings particular expertise in finance and accounting for councils, together with extremely strong knowledge of relevant IT services.

Stuart previously developed the leading accounting system used by local councils and he is one of the most experienced consultants in this field operating in the sector today.


Wendy Randle, Director

Wendy has been involved in Education for most of her career, firstly as a teacher and then as Manager of Devon School Library Service for 15 years.

She has been Clerk to a small Parish Council in Devon and was instrumental in preparing its Neighbourhood Plan which was successfully adopted in 2017.

Wendy is usually to be found in the LGRC office at East Devon Business Centre.

Bethan Osborne CIPD, Associate

Bethan has 25 years experience in Human Resources working for HSBC for 11 years in the early part of her career and more recently as National Employment Advisor for the Society of Local Council Clerks – a role she held for 9 years. Whilst at the SLCC, Bethan dealt with queries from clerks on employment matters, represented clerks at hearings as well as presenting training, developing policies, undertaking projects and establishing the Employment Support team. She also worked with NALC on job evaluation issues and was part of the team who devised the ‘Being a Good Employer’ publication which was endorsed by ACAS.

She is a Member of the Chartered Institute of Personnel and Development.


Hannah Surtees CiLCA, Associate

After starting her career in the private sector, Hannah became the youngest town clerk in the country when appointed to the role at Lutterworth Town Council in 2006. Over the next 10 years in that role, Hannah gained broad experience covering a wide variety of large scale community projects (eg playground refurbishment, Memorial Garden refurbishment, and relocation of council offices), asset transfers from the local district council, and disposal of other assets. Hannah also successfully obtained the Quality Status award for Lutterworth.

In addition to her CiLCA qualification, she holds a Certificate of Higher Education in Community Engagement & Governance.


Janet Eustace CiLCA, Associate

Janet has extensive experience in the local council sector, having worked as a Town Clerk and RFO in Oxfordshire for 12 years. She has also been Clerk and RFO to a large parish council in Buckinghamshire and is currently clerk to a small council in Gloucestershire.

Prior to her career in local government, Janet had a 25-year career in the Civil Service, chiefly in the Department for the Environment, but also in Education, the Cabinet Office, and Surrey County Council. Janet advised ministers on Housing, Sport and Recreation, and Finance policies. She also spent 4 years in Personnel, including carrying out job evaluations for senior Civil Service posts.


Susan Walker FIPD, Associate

Susan is a very experienced HR professional, having worked as a consultant for the Local Government Association for nearly 10 years, prior to which she was Head of Personnel & Development with East Hampshire District Council. During this time she was also Chair of the PPMA (Association of Public Sector HR Managers) working group on Pensions and Age Diversity.

Susan’s work has covered the complete range of HR activities, from HR policies, strategy and workforce planning, right through to appraisal systems, job evaluations, disciplinary and performance reviews, and staff handbooks.

She is a Fellow of the Institute of Personnel & Development.


Carmel Wilkinson, Associate

After a career in statutory access and countryside management, Carmel took early retirement from Dorset County Council. She is an experienced public sector manager and has delivered a wide variety of projects, and also represented the south west region’s professional access managers at national level.

Carmel holds an MSc in Public Rights of Way and Countryside Access Management and is a member of the Institute of Public Rights of Way Managers. She was a founding director of a local food business and retains an interest in sustainable development. She is a magistrate in the adult criminal court.


Karen Singleton, Associate

Karen is a fully qualified Chartered Certified Accountant who has been a Fellow of ACCA since 2009. She held the post of RFO and Deputy Clerk at a Best Value Town Council in West Sussex for 16 years, with responsibility for staff supervision and management of a large budget.

Karen now specialises in finance consultancy and dispute resolution, primarily within the local council sector.


Louise Steele, Associate

Louise is a former Town Clerk and RFO to a Town Council in Surrey, where she worked for 12 years. She is a qualified member of the Chartered Institute of Public Finance and Accountancy and has experience as an HMI of Magistrates Courts.

Louise has expertise in strategy and business planning, undertaking organisational reviews and financial matters.


Gethin Williams, Associate

Gethin qualified as a solicitor and after beginning his career in private practice went on to become Solicitor to the Local Ombudsman in Wales, where he vetted and investigated reports and complaints in both the English and Welsh language.

For 19 years Gethin held the post of Head of Legal Services at a Welsh County Borough Council where he had direct financial and management responsibility for the legal budget and 35 staff, including 25 lawyers. He worked with senior politicians and officers to provide legal advice in high profile and complex matters affecting local government.

Gethin has recently retired as Chief Executive of one of the largest town councils in Wales and so brings a wealth of experience to our team of LGRC Associates.


LGRC Seeks New Associates

LGRC is seeking experienced and suitably qualified Local Council Practitioners to join its national team of associates. LGRC associates work on a range of projects for Town, Parish and Community Councils including: Consultancy services – community strategies, business plans governance and staffing reviews, recruitment of key staff, HR policy and processes, community surveys, investigations and devolved services transfer, management of tenders and key projects. Training – Particularly in IT use and technology deployment. Outsourced services – Including accounting, communications, HR administration, and document management. If you feel you have the experience and background to make a contribution in any of these areas, please apply here.


How We Work

For consultancy and outsourced services, we provide services which are tailored to your specific needs and timescale. Our training services include both regular, scheduled courses on a range of topics, or we can design training programmes or courses to meet the specific needs of your Council.


CONTACT US TODAY TO FIND OUT MORE